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Privacy statement

What information do we collect?

In general, you can visit most areas of this website without telling us who you are or revealing any personal information. When you visit the website we automatically log your IP address (the unique address which identifies your computer on the internet). This information is collected to measure various statistics and to help administer the website but is not released to any other party or linked to personally identifiable information.

If you provide us with your email address or other information through the website, this information may be processed by Gratnells or by one or more third parties, so that we can follow up your enquiry or your order and provide you with the services you have selected. Unless specifically stated otherwise, your details will not be used for any other purpose and such information is not shared or released to any other party. Information you provide may be used in aggregate form for statistical analysis.

Sharing information

Employees of Gratnells may access information about you to maintain your records or to help improve our service to you. Gratnells will not provide any of your personal information to other companies or individuals without your permission. Please note that our website may provide links to other websites and since we do not have any control over these, you should review their privacy policies before providing any of your personal information.

A cookie is a small text file placed on your hard drive by our web page server. Cookies are very commonly used by websites, do not collect personally identifiable information and do not harm your system. By configuring your preferences or options in your browser, you can decide if and how a cookie will be accepted.

Use of cookies

We believe that cookies enable us to provide you with a better service by allowing us to understand which areas of the website are popular and which are not. Many improvements and updates to the website are based on the data derived from these cookies, such as the total number of visitors and pages viewed.

Data Protection Act

Gratnells intends to comply with all relevant legislation including the Data Protection Act 1998. All organisations have responsibilities under the Act regarding the implementation of procedures and practices to adequately secure information of a personal nature and not to disclose such information unless under certain conditions.